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Return Policy

RETURN POLICY

Most items may be returned within 7-DAYS of receipt for a full refund, with original receipt.  They must be returned at the customer’s expense (Unless Mobility Masters made an error, return freight is the customer’s responsibility) and meet the following conditions:

  • Product must be in NEW CONDITION.  For example, no cracks, scratches, dirty or marked tires, or any indications of usage.
  • Product must be returned in its ORIGINAL PACKAGING. (You can purchase new packaging for lift chairs and scooters by calling customer service).
  • A return authorization number (RA#) must be requested from Mobility Masters within 48 hours of purchase/delivery of the product- once an RA# has been received, products must be returned within 15-days.
  • 15% - 30% RESTOCKING FEE -Some products require a restocking fee for returns, these include but are not limited to: Lift chairs, Power chairs, Scooters, Vehicle lifts, Beds, Stair lifts, Ramps & Parts. (Restocking Fees vary by manufacturer)

NON-RETURNABLE ITEMS

  • OPEN-BOX ITEMS - Any product that is purchased or delivered not in its original packaging. (You can purchase new packaging for some items by calling customer service).
  • USED EQUIPMENT - Any product that is marked as “Used As-Is”.
  • CUSTOM-MADE – There are certain products that are custom-made by the manufacturer and are non-returnable.  These include but are not limited to: Ultra-lightweight wheelchairs, Sport wheelchairs, Lift Chairs with custom fabrics and/or heat and massage & any products the Manufacturers have deemed non-returnable.
  • HYGENIC REASONS - Certain items cannot be returned for hygienic reasons these include but are not limited to: : Lift Chairs – Once a lift chair is set up inside your home it is not returnable, Bath safety equipment, Mattresses & Cushions.

CANCELED ORDERS

  • CUSTOM-MADE - Certain orders cannot be canceled once the product is being built by the manufacturer, these include but are not limited to: Ultra-lightweight wheelchairs, Sport wheelchairs, Lift Chairs with custom fabrics and/or heat and massage, Golden Technologies PR-502 lift chairs, Curved Stair Lifts or any product that needs to be built by the manufacturer.
  • STANDARD ITEMS – Orders cancelled after an item has shipped are subject to all standard return policies.  You must accept delivery, obtain a Return Authorization number.  If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 15% - 25% restocking fee (minimum $25) will apply.

REFUND

  Once your return is received, Mobility Masters will issue a credit to the credit card used for the purchase. Please allow up to 4 weeks for your credit to be issued.  If you paid by cash, check or money order, we will issue a check within 30 days.  If your item is defective or damaged, please call us at (800) 936-7006 or (707) 525-1994 and we will arrange for the item to be repaired or replaced promptly.

INSTALLATIONS

  The prices of some Products do not include installation, unless otherwise noted.  If additional equipment installation charges are indicated on the front of this purchase agreement, such charges shall be paid at time of purchase.  If installation of a stair lift is required a factory-trained and certified technician will perform the installation and additional installation charges may apply.  Seller can also provide Purchaser with a list of contractors experienced in installing stair lifts, but expressly disclaims any representation or warranties as to such contractors or their work and is not responsible in any way for their acts.  If the installation concerns a lifting device installed or attached to an automobile, the execution of this Purchase Agreement by the Purchaser serves as an authorization and vehicle depository receipt (AB 409 Civil Code), and the Seller’s employees are authorized by Purchaser to install equipment into or onto the Purchaser’s vehicle.  Purchaser authorizes Seller to operate said vehicle as necessary.  Purchaser also acknowledges that no articles of personal property remain with the vehicle and that Seller is not responsible for the inspection to determine the presence of said personal property.

WARRANTIES

  A product purchased here under may also be subject to warranties from the Product’s manufacturer, copies of which shall be delivered to Purchaser together with this Purchase Agreement or Equipment Owner’s Manual.  There are no other warranties offered or implied by Mobility Masters.  Mobility Masters offers 30-Days free in-home labor on warranty repairs (in our local service area or for products with in-home service plans), after the end of the 30-Day period normal labor rates apply.  Most Manufacture’s warranties do not include labor for repairs, some offer subsidized labor rates (check your owner’s manual).