Privacy Policy

At Mobility Masters we are committed to protecting your privacy both before and after the purchase process. We use the information we collect to process your medical equipment orders and to provide a more personalized shopping experience. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?

When you order, we need to know your name, e-mail address, billing and shipping addresses, information related to your payment method (ex. credit card number, and expiration date). This allows us to process and fulfill your order and to notify you of your order status.

When you register, we need only a name and email address, plus information that helps us to customize your on-line experience toward your specific needs and interests.

Product Reviews can only be submitted by customers who have actually purchased the product at Mobility Masters. Customers will be invited to submit a review on most products about 30 days after their purchase.

We may personalize your shopping experience by using your purchases to shape our recommendations about the products that might be of interest to you.

We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new MobilityMasters.com services, and special offers we think you'll find valuable. If you would rather not receive this information, visit the registration page to change your preferences. Make sure to change your preferences for each account or e-mail address you have left with us.

How does Mobility Masters protect customer information?

When you place orders, we require the use of a secure server. The information you provide to us is sent via a secure socket layer (SSL) transmission. Furthermore, all of this data is protected against unauthorized access with 128-bit encryption, the strongest industry standard encryption.

What about "cookies"?

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to personalize our homepage and for you to store items in your shopping cart between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping cart and purchasing them.

Will MobilityMasters.com disclose the information it collects to outside parties?

Mobility Masters on occasion will trade customer information with trustworthy third parties. If you would rather not have your information traded, please e-mail us at Info@MobilityMasters.com. (If you use more than one e-mail address to shop with us, send this message from each e-mail account you use.) Also, MobilityMasters.com may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. Trusted third party partners may collect email address via shared site information. These partners may combine email information with other information they have access to in order to serve relevant marketing offers via email and direct mail. Mobility Masters.com may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of MobilityMasters.com, our users, or others.

If you would prefer not to have your information used please send e-mail to Info@MobilityMasters.com to opt out.

How does Mobility Masters.com allow customers to update or change the information it collects?

You may update or change information related to your Mobility Masters.com account by accessing the Your Account section of the website at the top of any page, and by providing your e-mail account and password. For other questions related to updating or changing your account information, please send e-mail to Info@MobilityMasters.com.

In Summary

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at Mobility Masters.com possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can tell us not to by sending a blank e-mail message to Info@MobilityMasters.com.  If you never want to receive any announcements or special offers from us, visit the Your Account page to change your preferences. Remember to change your preferences for each of the e-mail accounts you have given us.

Your consent

By using our Web site, you consent to the collection and use of this information by MobilityMasters.com. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.